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The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player.
The winning should be paid out soon or have been already paid out. Show 1 similiar complaints with 0 black points in total.
Complaints on related Slots Garden Casino Unspecified relation. No reaction policy, passive regulator. Black points: 10 for this casino.
The player's account was closed while their withdrawal request was still pending. There is no further information available and the complaint remains unresolved.
Black points: 97 9 for this casino. The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. Disputed amount: R6, bonus money.
Complaints on related Silver Oak Casino Unspecified relation. The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud. We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence.
With no new evidence, the case remains unresolved. The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. Show 1 similiar complaints with black points in total 53 for this casino.
Black points: 30 for this casino. The player received a partial amount of the deposit money, but the rest was still unpaid.
A player from a restricted country by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
The case remains unresolved. Black points: 12 for this casino. Lady from the US wanted to withdraw her winning but her account was suspended. A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
Show 1 similiar complaints with black points in total 12 for this casino. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Black points: 39 3 for this casino.
Another case of a long withdrawal process. The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total 9 for this casino.
Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month. Nobody responded to this complaint and we do not know if the player received the money or not.
Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money. Technical glitch. The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Slot Madness Casino Unspecified relation.
The player requested a withdrawal and sent the documents for their account verification to the casino about 10 times and still haven't received the money.
No other information is available. The complaint remains unsolved. Black points: 99 for this casino.
Ignoring a withdrawal requests for 5 months. The player had waited for withdrawal for more than 5 months and ever since then, they won 5 more times wasn't allowed to request another withdrawal because their 1st request was still pending.
The casino was not responding to this complaint. This payment is with unknown status as we didn't hear any explanation from the casino. Black points: 52 for this casino.
The player's account verification and withdrawal process got delayed. Later on, the casino accused the player of multiple account holdings without any evidence to prove it.
This player requested a withdrawal and sent all the documents for verification but one, their credit card statement because they couldn't find the card.
Later on, they found the credit card and resent all of the documents about five more times. After that, the casino accused the player of multiple account holdings but they never provided any evidence.
No other update ever since then is available. The casino accused the player of having duplicate accounts. No evidence was given from the casino's side.
After accusing the player of having duplicate accounts, the casino was not able to provide any evidence.
The player had been waiting for 4 months for his payment of USD but after placing an official complaint, the casino closed his account.
An official statement from the casino said the player had a duplicate account. Unfortunately, we have not heard from the casino since then. Show 1 similiar complaints with black points in total 15 for this casino.
Extremely delayed payment. Very long withdrawal process after already approved withdrawal request of only dollars.
The waiting time was almost 4 months. The casino confirmed they would send the payment. No confirmation of receiving the money from the player's side.
Black points: 64 6 for this casino. After a withdrawal request, the account was closed. After a withdrawal request of USD, the casino closed the player's account due to the audit of his account but after that, no response came.
This case is uncertain and it's hard to decide on who's wrong or right. Withdrawal was approved but the payment got delayed. The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.
Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses.
No response came to an official complaint. Long withdrawal process, no response. A polite complaint was made by the player, who had waited for a long time already for their requested withdrawal.
The casino confirmed the player's winnings and said it was just taking more time than usual but it was going to be approved soon.
No response from the player whether he received the money, but we consider this payment as likely paid. Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The casino paid some of the player's winnings but not all of them. The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 USD.
Casino wrote 3 different emails asking for all the evidence for verification. Some of the email addresses were unable to reach. We consider this as unprofessional.
Since then, the player did not get an answer and in the end, the casino wrote they were unable to locate the player's account.
Long verification and withdrawal process. The player was promised to receive the winnings via check but never confirmed whether they received it or not.
The player's account verification took more than 2 months. In the official complaint, the casino said that the player would get a check.
The final response from the player was missing so we are not sure if the payment was paid or not.
We consider this as likely paid but delayed payout. Show 5 similiar complaints with 94 black points in total 9 for this casino.
Complaints on related Raging Bull Slots Casino Unspecified weak relation. Black points: 47 for this casino. Super complicated complaint.
Player was accused of breaching bonus terms, but the casino did not show proper evidence. Casino representative told to the player that he should not had placed a complaint as she was helping him out.
Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.
He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails.
They only asked for identification documents again. The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.
Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since.
Black points: 60 1 for this casino. Wire transfer through Western Union and MoneyGram are both available to US residents.
Person2Person can be used by players who are located outside of the US. Neteller is the only eWallet accepted at this time. We recommend you check with customer service periodically to see if new deposit methods have been added.
There are four payout methods available — check by mail, wire transfer, bank transfer, and Neteller. US residents are only able to use check by mail at this time.
It may take up to 14 business days to receive your payment from this site. Payout requests take between one and three business days to be approved or denied.
This casino requests an additional seven days to process the payment and have it sent to your funding source.
US residents can expect up to days to receive their check by mail, creating a total payout time of up to 30 days. At this time, there are no additional limitations.
As more banking options are added, the third party options may have their own self-imposed limitations on how much can be added or withdrawn each day or week.
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But they can take how ever long they want to pay you. If at all. Kerry pekkala commented: 4 Nov I have been ripped off by these SOBs they won't let me login to access my money hacked my acct.
And changed my password. Craig Deely commented: 1 Nov I hit a jackpot 2 weeks ago and have furnished planet 7 with the required documents however my withdrawl was declined.
The customer support team told me to get with chat, chat team says that I need to submit my paperwork.
I have done everything they asked for and still have gotten nowhere. Can someone please advise?? Thank you. Craig Deely. I tried to email on status and do not get a reply back when I did make a withdrawal, I was told I was going to get an email conformation, never received 1 I just canceled all my winnings and played them.
This is a horrific experience. So sad. Aaron commented: 3 Oct Worst casino EVER! They do not pay! Jennifer Kahrs commented: 8 Aug Do not play at this casino.
I have tried for months to get my money and they refuse to answer the phone or emails. They are a scam!! Star Winstead commented: 31 Jul Hi i fell like i am having and issue with a payout as well..
I have sent in all the proper documents. When i thought using Bitcoin was supposed to be anonymous. So after I have sent in all my information with credit cards that don't even use on the site because I use Bitcoin they are telling me that in order for me to cash out in my Bitcoin that I have to take a selfie of myself holding an up-to-date newspaper with my ID and my wallets address.
Which I think is completely ridiculous. I have already sent in all the documentation that they require so really it's only day three into it but from the reviews that I read nobody's getting paid for months which is really sad because I'm quite a loyal customer when it comes to you my playing.
I'm just going to stick to Bovada and Slots LV because they are awesome have quick payouts and don't give you the runaround. I would definitely give Bovada and Slots LV a try if you haven't if you're worried about payouts customer service anyting they are awesome and excellent at all of it.
I'll give you an update on how long it took or even if I got paid it all. NKelly commented: 24 Jun I've enjoyed playing at Planet 7 but after quite a while of no winning I moved on.
Well, it worked. Not with planet 7, BTC is no different from any other pmt methods. But, as it is said above, I keep getting the run around about how swamped they are.
Also, as this article states, play at your own risk. Like you say, their customer service is great.
Everybody leads me to believe that things are being done, but to no avail. I have talked to at least 15 different reps of customer service, who have been very service oriented.
I have e-mailed 10 times with no responses anymore. I'm considered a VIP3, but that doesn't mean a thing in real life to them. I am so frustrated with them that I called them out as cheaters and the rep assured me that wasn't the case.
That was 15 days agostill no action has been taken. If you have any advice on how to get my monies, please advise me.
THANK YOU GUYS for your service. I received a generic email saying congratulations, but nothing more than that yet. Planet 7 Casino is also one of the older online casinos still open to USA players for real money.
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